Refund policy

Returns and refunds

Made to order

Every item is made to order. We do not offer voluntary returns or exchanges for a change of mind or because the size or color you selected does not suit you. Please check the product description and size guide before ordering.

Damaged, defective, or incorrect items

If your item arrives damaged, has a manufacturing defect, or differs from what you ordered, email MerryCryptid@gmail.com promptly and within 30 calendar days of delivery. Include your order number, a description of the problem, and clear photos showing the full item and the affected area. For an incorrect garment, include the size label; for shipping damage, include the packaging if available.

We may request reasonable evidence linking the reported problem to your order, such as the product label or relevant measurements. We’ll work with you on another way to assess the issue if photos are not possible.

For a verified problem, unless applicable law requires a particular remedy, we may provide either a replacement at no additional cost or a refund of the affected item’s price, applicable tax, and the original shipping charge attributable to it. We’ll confirm the resolution with you. You will not need to return the affected item. Please contact us before mailing anything back. If a replacement also has a problem, please contact us.

Refunds

Approved refunds are processed through the original payment method where supported. Your bank or payment provider determines when the funds appear. If an expected refund has not arrived, email MerryCryptid@gmail.com.

Your legal rights

This policy does not exclude or limit your rights under applicable consumer law. Contact us about a problem even if more than 30 days have passed; any remedy required by law remains available.

Cancellations and order changes

To request a cancellation or change, email MerryCryptid@gmail.com as soon as possible with your order number and the requested change.

For routine change-of-mind requests, we can cancel or change an order while our production partner can still stop or amend it. A request is not confirmed until we reply. Once production has started, a cancellation or change may no longer be possible.

If we confirm cancellation of the entire order, we’ll refund the amount paid. For a confirmed partial cancellation, we’ll refund the cancelled item, its applicable tax, and any shipping charge attributable to it.

Any cancellation or refund rights you have under applicable consumer law, including rights arising from certain shipping delays or product problems, remain unaffected.